Slide Decks
Job Aids & Guides
Digital Media
Template
Game-Based Learning for Pharmacy Technicians
In this project I worked with a game-based presentation to help pharmacy technicians improve memory skills.
Improving Patient Safety & Clinical Communication
This presentation breaks down how multimedia learning principles were applied across multiple instructional design projects. The target audience included graduate peers and faculty evaluating theoretical alignment. It addressed the need for evidence‑based design decisions in multimedia development.
Clinical Account Coordinator Onboarding Redesign
This case study outlines the redesign of the Clinical Account Coordinator onboarding experience using backward design and job‑task analysis. The audience included corporate leadership and training stakeholders. The project solved onboarding inefficiencies and reduced time‑to‑competency for new hires.
Pharmacy Technician Controlled Substance job Aid
This job aid summarizes DEA controlled substance schedules, storage requirements, and documentation workflows. The target audience was pharmacy technicians needing quick reference support. It solved the problem of inconsistent compliance knowledge and reduced documentation errors.
Customer Service Escalation Flowchart
This flowchart guides customer service representatives through escalation criteria and decision points. The audience included new and existing customer service staff. It addressed confusion around escalation procedures and improved response consistency.
This microlearning module introduces learners to core concepts in clinical account management through interactive scenarios and quick checks. The audience included new hires in clinical operations. It addressed the need for accessible, self‑paced foundational training.
Intro to Clinical Accounts
This screen‑capture tutorial demonstrates the step‑by‑step process for completing prior authorizations. The audience included pharmacy technicians and customer service staff. It solved the need for visual, guided instruction to reduce processing errors.
How to Process Prior Authorizations?
This reusable template standardizes project planning across instructional design initiatives. The audience included instructional designers and project managers. It solved the need for consistent documentation and improved project alignment and efficiency.
Instructional Design Project: Blueprint Template